For information about the terms that apply to purchases from Libra Gems & Diamond Jewellery, contact our team before placing your order.
Before placing an order
Review the product description, quantity, delivery address, payment method and final total shown at checkout. Ask the store to clarify specifications or conditions before confirming your purchase.
Product information
Use the details on the individual product page when making your selection. Contact the store if an image, specification, availability or price needs clarification.
Orders & payment
Keep your order reference and payment receipt. You can review the recorded order status from your account. For a payment issue, contact support with the order reference and transaction reference; never share payment credentials.
Delivery information
Check your address, postcode and contact number carefully. Contact support about delivery changes or delays with your order reference.
Questions about purchase conditions
Contact the store for the conditions applicable to your product and order, including cancellation, returns and refunds.