For refund, return or cancellation enquiries, contact Libra Gems & Diamond Jewellery with your order reference and the details of your request. Please ask our team about the applicable conditions before purchasing.
Request a cancellation or return
Contact the store with your order number, the item concerned and the reason for your request. If a cancellation option is available in your account, follow the instructions shown for that order.
Damaged, incorrect or missing items
Keep the item and packaging while your enquiry is reviewed. Provide clear photographs and describe the issue so the store can identify the next steps.
Before sending an item back
Ask support to confirm the return address, packaging requirements and any shipping arrangements. Confirm the conditions that apply to your item before dispatching it.
Refund enquiries
Eligibility, deductions, refund method and processing time depend on the applicable order conditions. Ask the store to confirm these details. Keep your order and transaction references for follow-up.